Update added by user Aug 17, 2015 On August 16th (exactly 14 days from my initial request for a refund), Ritello rep finally refunded me the amount and I am able to confirm the refund. I am glad the matter is concluded. I can only hope no other will fall prey to these vacuum cleaner seller ever again. Original review posted by user Aug 16, 2015 Recently I purchased a Ritello vacuum cleaner. I was enticed by their anytime-return policy, stating that they provide me 7 days to change my mind. I did some research and found out that this brand is connected to Delphin, Rainbow, Lura, Ritello, Sirena, pretty much all other shady vacuum business. I also found out that they are made in China, not in Italy as what they seem to claim. I immediately give one of their agent a call to claim the return as they had promised. Their agent hang up on me, delaying any kind of response until the 7 days period is over. On the 7th working day day I sent them an email asking for clarification regarding the return process.

Guess what, they took almost one week to reply and simply stated "Sorry it has been past 7 days, we will not refund you." They refused to acknowledge the call I made to their agent but luckily I have done my research and I approach them as if I'm talking to a scammer and recorded all conversation. Right now I'm in the middle of trying to bring them to court, as well as tried to recover my losses by selling the item through 3rd channel. To my surprise they managed to take down my listing, which means they have the power to silence customer's complaint.eufab car vacuum cleaner 1- Ritello gives you free gift. hoover canister vacuum cleaner s3590 reviewIf you read the small print, it is stated there that you need to pay $125 if you want to cancel an appointment with them.dyson dc27 vacuum cleaner tesco

2- After you receive the free gift, they will enter your house and force you to sign a purchase contract, while taunting that you can cancel at anytime and that you don't need to worry. Bonus study: They will also claim that the price is only valid for one day, so that you cannot do any kind of deep research on their brand to figure out that they are the same as Delphin, Rainbow, Lura, Ritello, Sirena, etc. 3- Upon doing your research and asking to cancel your order, they will stop replying to you until the return period is over. 4- When the return period is over, they will now reply you, claiming that you have exceeded your return period and the item can no longer be returned. 5- If you try to post complaints online, they will try to silence you, either by posting out-of-place random praises to their company (posted by their staff), or they will try to silence you by legal means. Exchange, Refund and Cancellation Policy Diversity of Products or Services

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Ritello is a scamAlways check with your local regulation regarding door-to-door salesman, do not hesitate to call the police if the vacuum cleaner seller refuses to leave your property immediately after demonstration.Your rights, crime and the law | Queensland GovernmentRitello is a scamIs it truly worth the price?Ritello is a scamDon't be fooled, no matter what the name is, these vacuum scam perpetrator can easily make new shell company with different name but their tactics are always the same!Police warn of vacuum cleaning demonstration scamRitello is a scamThere are many names Ritello used (Kirby, Hyla, Lura, Delphin), but the scam is the same. $200 worth of product being sold at $3500~$4000, with strong-armed salesman targeted at older folks who don't know any better. Don't be a victim of one!Kirby Vacuum salesman refusing to leave a neighbors homeRitello is a scamDo you know that actual respectable brands like 'Samsung' also sell their own bed vacuum cleaner for merely $200+ USD? This vacuum does exactly the same thing (without unnecessary gimmick like 'air freshener' that Ritello has, which if you want, you can buy separately for $25 tops with other brand).

$4000 for a vacuum cleaners that have the same capability as $200 product by other respectable company? Don't be a victim of one.Ritello is a scamI wish every country can protect their citizens from Ritello kind of scam like this one, but not all of them do.Man charged in vacuum cleaner scamRitello is a scam shared a link.Scams - Vacuum Cleaner Scams & Frauds|Ritello is a scam"This is a total scam and is by far the worst vacuum I have ever owned. And it is also the most expensive that I have owned. The product is very loud and does not clean well. It is also very messy and it is difficult to empty and fill container. Also had issues with hose clogging up. Please save your money and purchase another type of vacuum. I assure you that you will not be pleased with the Hyla (Delphin, Rainbow, Lura, Ritello, Sirena) vacuum. It does not perform as promised and should be removed from the market. I know several people who have owned one and none are satisfied. Just wish I knew beforehand." -Jonesboro, Arkansas, May 15Ritello is a scamSounds familiar?

Because they are all the same "I regretted. Spent $3.5k to purchase Delphin (Rainbow, Hyla, Lura, Ritello, Sirena) which is describe by its sales that is super durable using aeroplane part with long 10 years warranty! The body and parts started to break apart on the 2nd years. On the 4th years, there is a breakdown and sent in for diagnose.... No one call me after a week. When I called in, they wanted to charge $450 for motor replace. When questioned about the 10 years warranty, motor parts are not covered. But on their website is stated 10 years warranty on ENGINE. What is the difference between motor and engine of a vacuum? Exactly what can the 10 years warranty about?" Ritello is a scam"Ritello is not made in Italy but Made in China by Augewei Electric. The Company Librex that Distributes The Ritello worldwide is from Lebanon And has it manufactured by Augewei Electric in China which is a Company that Produces different Products for different The Companies."Ritello is a scamTestimonial of the day "My wife just bought a delphin VC at $3638, we wanted a refund the next day when we realise she was pressurized into buying it.

Then we have a great experience with the after sales service, quoting if we want a refund we can go to CASE." -Cruiser Jul 17, 2013 Singapore.Ritello is a scamGreat advice from one of the scammed consumer in Singapore: "To all who have purchased these scams Vacuum Cleaners out of impulse and regretted and want a refund: Send a notice of cancellation by registered post to the company to indicate that you want to cancel the contract. You will not get any response from them anyway. After that, file your claim directly with Small Claims Tribunal. No specific reason need to be provided as the Consumer (Fair Trading) Protection Act provides a 5 days cooling off period for direct sales contracts. You will have to attend a few Court sessions where the company will try to offer you settlement at 80% only. You must be firm and insist on full refund. At the final hearing, the Judge will rule the verdict in your favor and you get your full refund. Ritello is a scamIf you are working for Ritello or similar hydro vacuum company, beware!